Terms & Conditions

The price for goods is stated on the website at the time of ordering.
No contract for the supply of products or goods will be deemed to exist between you and Plumb Distribution Limited unless, and until, and an order confirmation email from info@plumbdistribution.co.uk has been sent to you. The Company will indicate acceptance of the Customer’s order, and hence a contract between the Customer and the Company. The Company has included this term to protect against a mistake in pricing, where the Company has inadvertently under-priced goods, or the Company is no longer able to supply a particular product for whatever reason.
The company may contact the customer regarding changes in price or product availability.
Visa, Mastercard, and American Express are accepted payment methods.
Payment is made at the time of ordering, and the customer can cancel the order if items are back-ordered or unavailable.

Orders placed before 12pm will be processed and dispatched the next day, subject to stock availability.
Orders placed during weekends or bank holidays will be processed on the following working day.
Orders placed after 12pm on Friday will be processed on the following Monday.

Goods advertised for sale are subject to availability.
If an item is unavailable, the customer will be notified, and the order will be dispatched as soon as possible.

Delivery is not available to Scotland, Wales, or Northern Ireland.
Delivery areas include London, North West, South West, North East, South East, East Midlands, West Midlands, East of England, and Yorkshire.
UPN, Parcel Force, and Royal Mail are used as couriers.
The company is not responsible for delivery delays due to adverse weather or conditions beyond their control.
If delivery attempts fail due to the customer’s fault (e.g., wrong or incomplete address), the customer is responsible for rescheduling and any associated fees.
If a free post and packaging offer was used, a 30% deduction will be made from the refund.

Prices displayed on the site are correct at the time of display.
Prices may be subject to change without notice, but once an order is accepted, the price remains the same.
Bulk purchases may be eligible for discounted prices.

The customer is responsible for the cost of returning goods, except for incorrect or defective items.
Upon receipt of the returned goods, the customer will receive a refund for the value of the goods returned, excluding postage and packaging costs.

The company does not accept responsibility for damage to goods caused by the customer.
The company is not liable for any damage or loss resulting from the use of goods.
The information on the website is provided without warranty, and the company does not guarantee accuracy, completeness, uninterrupted use, or error-free operation.
The company is not responsible for claims related to availability, eCommerce engine, website, or sales success.
Any defect in the goods should be reported on receipt, and delivery should be refused. Failure to do so may result in the customer being liable for the full payment.
If a defect is identified, the customer can choose a replacement or a full refund.
If no defect is identified, the goods will be returned to the customer at their cost.
The company is not liable for any indirect or consequential loss or damage, and their liability is restricted to the value of the defective goods.

The company is not liable for any failure or delay in supply or delivery caused by events beyond their reasonable control.

The company is closed during the Christmas period from December 20th to January 5th. Orders will resume processing afterward.